→ PROCESSING TIMES
Transducer Poles Australia offer a variety of shipping options for Domestic (Australia) and International deliveries. Orders are generally processed within 1-3 business day, if there is a delay our team will reach out to let you know.
NOTE: Public holidays and sales periods may delay dispatch or shipping.
→ SERVICES
We offer the following shipping services dependent on your location:
Domestic Shipping (Australia):
- AusPost Express Satchel eParcel Small - $13
- AusPost Express Satchel eParcel Medium - $17
- AusPost Express Satchel eParcel Large - $21
- Larger Items via Courier - $77
International Shipping:
- Our team will reach out with a quote depending on shipping location and product
NOTE: Due to local tax and import laws, delays may occur outside of estimated delivery times. We recommend monitoring for updates from your local authorities.
→ TRACKING
All services come with tracking. Tracking information will be sent to your via email and/or text message depending on the courier requested.
You can track via the links sent to you, or alternatively on the following pages:
→ ORDERING ONLINE
- Step One - Once the items you would like to purchase are in your shopping cart, please proceed to checkout.
- Step Two - Choose which shipping service you would like to use.
- Step Three - Your freight will be calculated automatically based on the size, weight & dimensions of the items in your shopping cart.
→ SHIPPING ISSUES
If you are having tracking issues. We would recommend contacting the postal provider directly for the fastest resolution.
- Australia Post - Contact number: 13 76 78 (Australia wide)
→ DUTIES & TAXES (NON-US CUSTOMERS)
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Transducer Poles Australia, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. These are payable by you as the importer. Any additional charges for customs clearance must be paid by the customer.
Customs policies vary by country; contact your local customs office for further information. When customs clearance procedures are required, it may cause delays beyond advertised delivery estimates.
→ REFUSED SHIPMENTS
If your shipment is refused or not collected from a postal outlet, your order will be returned to sender. We will be in contact once we receive your return to attempt delivery again.
